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November 4, 2011

Frost & Sullivan Customer Service Leadership Award 2011


This is the fourth year in a row that Castolin Eutectic has been conferred a prestigious Frost & Sullivan Award. The Customer Service Leadership Global Award 2011. Previous accolades include: Market Growth Leadership Award (2009) and Customer Service Leadership Awards (2008 and 2010).

Description of the Award

The 2011, 2010 and 2008 Frost & Sullivan European Repair and Maintenance Welding Consumables Customer Service Leadership Global Awards were presented to Castolin Eutectic. With end users becoming more aware of their welding requirements and also demanding a higher standard of service, Castolin Eutectic has raced ahead of competitors by providing improved services and paying more attention to critical issues like technical assistance, training courses, subcontracting facilities, etc.

The 2009 Frost & Sullivan Award for Product Market Growth Leadership is presented to Castolin Eutectic. Though there has been a low demand for welding equipment and consumables owing to the market recession, the company has not only sustained its market share but also slowly grown it by focusing on value addition for the customer through development of specific application and end user solutions.

Frost & Sullivan Awards

Each year, Frost & Sullivan presents this award to a company that has demonstrated excellence in the timeliness of offering a novel service and excellence in capturing market share within its industry through unique products. The Customer Service Award recognizes efforts towards innovation, quality and cost effectiveness as well as the impact on customer satisfaction. The Market Growth Award recognizes the fastest measured rate of change of market share within an industry: how fast a company increases its penetration of a market, in terms of revenues or units as specified.

About Frost & Sullivan

Frost & Sullivan, the Growth Partnership Company, enables clients to accelerate growth and achieve best-in-class positions in growth, innovation and leadership. The company's Growth Partnership Service provides the CEO and the CEO's Growth Team with disciplined research and best-practice models to drive the generation, evaluation, and implementation of powerful growth strategies. Frost & Sullivan, founded in 1961, has 31 global offices with more than 1700 industry consultants, market research analysts, technology analysts and economists. To join our Growth Partnership, please visit:


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